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With the widespread use of the internet and other means of communication all around the world there is an obvious increase in cyber fraud.

Therefore, Internet users should be aware of some of the following security issues,

  • Do not trust and respond to questions regarding credit card number and personal information directed through fake web sites.
  • Do not share any personal information or bank account details over the phone.
  • Take necessary safety precautions against the possibility of social media accounts hacking.
  • Do not trust any bank official who would ask for your credit card number or bank account details with excuses such as social media accounts hacking, donation and/or helping someone in need.
  • Do not trust and respond to any program that would request a payment in order to remove viruses such as Trojan horse from your computer and unlock the documents locked with passwords as a result of these viruses.
  • Disregard any e-mail which appears to be sent by the bank officials requesting ID photocopy, bank account details or contact information under the name of providing loans
  • Do not trust and send loan application request to any e-mail address other than official e-mail address of the bank or the financial institution. Be vigilant for the fake e-mail addresses that are created on purpose very similar to the bank`s or the financial institution`s address.
  • Instead of clicking on a link to use our website, please type the URL: https://www.creditwestbank.com/ on your browser search bar.
  • If you suspect a website to be fraudulent, you could report to us by emailing info@creditwestbank.com or calling us on +90 392 444 93 78
  • Wireless connections to internet such as Wi-Fi, Bluetooth or Infrared could risk unauthorised access to mobile phones. Therefore, please avoid using wireless connections unless known to be safe.
  • Do not give information about your card number or expiry date to third companies other than the companies you are directly shopping from.
  • Do not form your password from combinations of your birth date, ID number, etc that are easily accessible by third parties. If your current password is the case, we strongly advise you to change it immediately from branches or ATMs.
  • Do not share your password with anyone including employees from your branch and do not write it down. Our employees will not ask you for your password in any step of a process.